Refund Policy

Refunds & Cancellations Policy

This Refunds & Cancellations Policy (“Policy”) governs purchases of services from Social Prachaar.

By engaging our services, you (“Client”, “you”, or “your”) acknowledge and agree to the terms of this Policy.

1. General Principles

Social Prachaar provides professional, customized, and service-based solutions, including but not limited to digital marketing, advertising, influencer marketing, website development, content creation, SEO, social media management, and consulting services.

Because our services involve the allocation of personnel, resources, strategic planning, and time commitments:

  • Fees paid for services already rendered are non-refundable.

  • Once work for a billing cycle, project phase, or service engagement has commenced, associated fees become non-refundable unless otherwise agreed in writing.

  • Third-party costs incurred on your behalf are non-refundable once purchased, committed, or allocated.

Such third-party costs may include, without limitation:

  • Advertising spend (Meta, Google, LinkedIn, YouTube, etc.)

  • Influencer and creator payments

  • Software subscriptions and SaaS tools

  • Hosting and cloud services

  • Domain registrations and SSL certificates

  • SMS, WhatsApp, email, and communication credits

  • Stock images, videos, music, and licensed content

  • Production and vendor expenses

While we make reasonable efforts to meet agreed timelines, delivery schedules may be affected by client approvals, content dependencies, third-party platforms, force majeure events, or circumstances beyond our reasonable control.

2. Retainers and Recurring Service Plans

Retainer fees and recurring service plans are billed in advance for the applicable billing period.

Cancellation Notice

Clients may terminate recurring services by providing at least 30 days’ written notice before the next scheduled billing date.

Mid-Cycle Cancellation

If a Client cancels services during an active billing cycle:

  • Fees for the current billing period remain fully payable and non-refundable.

  • No pro-rata refunds will be issued for unused portions of the billing cycle.

  • Social Prachaar will make commercially reasonable efforts to complete in-scope work scheduled during the remaining service period.

Any outstanding invoices remain due and payable according to the agreed payment terms.

3. Fixed-Fee and Milestone-Based Projects

Non-Refundable Initial Fees

Any of the following fees are non-refundable once paid:

  • Discovery fees

  • Strategy fees

  • Consultation fees

  • Audit fees

  • Booking fees

  • Setup and onboarding fees

  • Advance project deposits

Client-Initiated Cancellation

If a project is cancelled after commencement, the following cancellation charges shall apply:

Within 0–7 Days After Kickoff

The Client shall pay:

  • 25% of the total project value; or

  • Actual time, resources, and expenses incurred,

whichever amount is higher.

After 7 Days or Upon Delivery of the First Milestone

The Client shall pay:

  • 50% of the total project value; or

  • Actual costs and effort incurred,

whichever amount is higher.

After Delivery of the Second Milestone or More Than 50% Project Completion

The Client shall pay:

  • All fees incurred up to the date of cancellation, subject to a minimum of 75% of the total project value.

Handover of Work

Upon settlement of all outstanding payments, Social Prachaar will provide available work products, deliverables, and work-in-progress materials in a commercially reasonable format, subject to any applicable intellectual property and licensing restrictions.

4. Influencer and Creator Campaigns

Influencer marketing campaigns involve commitments to third-party creators and vendors.

Accordingly:

  • Creator fees become non-refundable once a creator has been confirmed, contracted, booked, or issued a purchase order.

  • Production, logistics, media buying, platform, and campaign execution costs are non-refundable once committed.

  • If a creator fails to perform, Social Prachaar will make reasonable efforts to facilitate a replacement creator, revised deliverable, or campaign credit, subject to availability and mutual agreement.

Social Prachaar cannot guarantee creator performance where circumstances are outside its reasonable control.

5. Refund Requests and Processing

To request a refund where eligible under this Policy, please contact:

Email: finance@hovodigital.com

Your request should include:

  • Invoice number

  • Client name

  • Service details

  • Reason for the request

  • Supporting documentation (if applicable)

Review Process

All refund requests are reviewed on a case-by-case basis.

Approval of a refund does not constitute an admission of fault, liability, or service deficiency.

Processing Timelines

Where a refund is approved:

  • Refunds will be processed to the original payment method whenever feasible.

  • Processing generally occurs within 7–10 business days following approval.

  • Actual credit timelines may vary depending on banks, payment gateways, or financial institutions.

Non-Refundable Charges

The following charges are non-refundable:

  • Payment gateway fees

  • Bank charges

  • Foreign exchange (FX) conversion fees

  • Taxes already remitted to authorities where non-recoverable

  • Third-party costs incurred on behalf of the Client

6. Quality Concerns and Revisions

Client satisfaction is important to us.

If you are dissatisfied with a deliverable, you should notify your assigned Account Manager or contact us within five (5) business days of delivery.

Your feedback should include:

  • Specific concerns;

  • Objective issues identified;

  • Requested revisions or corrective actions.

Where concerns fall within the agreed scope of work, Social Prachaar will make reasonable efforts to provide revisions consistent with the applicable Statement of Work (“SOW”), proposal, or agreement.

Requests for revisions or corrective action do not automatically create a right to cancellation or refund unless expressly provided under a separate written agreement.

7. Suspension or Termination by Social Prachaar

We reserve the right to suspend or terminate services where:

  • Payments remain overdue;

  • The Client materially breaches contractual obligations;

  • The Client engages in unlawful, fraudulent, abusive, or unethical conduct;

  • Continued service delivery becomes impractical or commercially unreasonable.

In such cases, fees already earned, incurred, or committed shall remain payable and non-refundable.

8. Force Majeure

Social Prachaar shall not be liable for delays, interruptions, or inability to perform services arising from events beyond its reasonable control, including:

  • Natural disasters;

  • Government actions;

  • Internet or platform outages;

  • Labor disputes;

  • Epidemics or pandemics;

  • War, terrorism, or civil unrest;

  • Failures of third-party service providers.

Where such events occur, service timelines may be adjusted accordingly.

9. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.